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Frequently Asked Questions

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Approved Service Providers
Google Voice on the OBi
OBiTALK
Troubleshooting
SIP ALG Issues
Other VoIP Service Providers with the OBi
About the OBi
OBi202
OBi IP Phone
OBiWiFi
OBiLINE
OBiEHS
My audio is breaking-up and choppy.
  • The internet traffic to and from the OBi needs to be prioritized. To solve this, you should set the QoS on your router to give highest priority for the OBi (Google Voice requires at least 100Kbps). Please refer to your router manual on how to set QoS.
  • Connect a different phone (another make / model) to the OBi to see if your calls are better
  • Reduce TxGain and RxGain
    1. Sign in to www.obitalk.com
    2. Click your OBi
    3. Click "OBi Expert Configuration"
    4. -> Physical Interfaces -> PHONE 1 (or PHONE 2, whichever you are using) reduce the value for "ChannelTxGain"
    5. Reduce the value for "ChannelRxGain"
      Uncheck "OBiTALK Settings" and uncheck "Device Default" so you can modify the value.

Troubleshooting

How do I perform a factory reset?
The OBi phone LED is not on. What does that mean?
The OBi phone LED is constantly blinking green. What does that mean?
I can make outgoing calls, but I cannot receive any incoming calls.
Add Device does not work when doing **5 during OBiTALK set-up.
Why am I having trouble registering with my SIP service provider and/or I am not able to hear the far-end partys audio but they can hear me?
What ports should I keep open on my router/firewall?
What does the red/green power light indicate?
I have Motorola SBG900 router/modem. What do I configure?
How do I make incoming calls ring on my OBis phone, but also the soft phone or another OBi No.?
The OBi power LED is red. What do I do?
I hear a humming/buzzing sound from my corded phone. What should I do?
How do I automate upgrades to the most current available firmware?
How do I configure a static IP address?
How do I make a call to a SIP URI address?
How do I make a call to an IP address from the phone attached to my OBI device?
What might I need to use a UK analog phone handset with my OBi?
How to do I set-up and collect a syslog from an OBi device?
Is there anyone I can contact if I have a problem that is not covered in the forum or this FAQ?

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